The Cincinnati Children’s Hospital is a reliability-seeking organization in Cincinnati, Ohio. The hospital integrates the HRO characteristics of Preoccupation with Failure; Reluctance to Simplify; Sensitivity to Operations; Commitment to Resilience; and Deference to Expertise (Weick & Sutcliffe, 2015) into its strategic plan.
Our journey toward becoming a high reliability organization focuses on improving reliability through better process design, building a culture of reliability and leveraging human factors by creating intuitive designs that help people do the right thing. Though our drive to become an HRO originated with safety, we have come to realize this work will improve our performance in everything we do.