The goal of this study was to measure behavioral markers among nurses during critical events in order to assess the extent of high reliability. The research method involved a simulation in order to observe communication between nurses. The authors cite previous studies that indicate that teams are more reliable than individuals. Improving channels of communication can contribute to increased patient safety. The article uses High Reliability Organization theory to improve patient safety.
Miller, K., Riley, W., & Davis, S. (2009). Identifying key nursing and team behaviours to achieve high reliability. Journal of Nursing Management, 17(2), 247–255. doi:10.1111/j.1365-2834.2009.00978.x