This study addresses the need for organizational learning in a high-risk, high reliability organization. Though there was an initial training, group learning and organizational learning in an air traffic control organization was occurring spontaneously and not necessarily reaching all areas of the organization. The study sought to learn the best way to improve the safety of the flights being routed through this organization and increase organizational awareness.
Teperi, A., Leppänen, A., (2010). Learning at air navigation services after initial training. Journal of Workplace Learning, 22(6), 335-359. doi:10.1108/13665621011063469