What are High Reliability Organizations?
A High Reliability Organization is an organization that conducts operations with minimal error, over an extended time, and consistently makes good decisions that result in both high quality and high reliability.*
HRO theory is structured around several basic principles that together promote a culture of safety. These structures include developing and maintaining standard processes; implementing checks and redundancy to mitigate potential failure; deferring to individuals with the most information; and developing teams that openly communicate about failure to prevent recurrence of unsafe incidents.* An organization that is reliability-seeking is preoccupied with failure and actively works toward building and enhancing a culture of safety.* * * *
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